We're here to help
Whether you have a question, a concern, or just need a hand — our team is ready to help. We aim to respond within 24 hours.
Send us a message
Fill in the form below and we'll get back to you within 24 hours (Monday to Friday, 9am–6pm).
Or email us directly
Routing your message to the right team helps us respond faster.
General enquiries
Questions about how FyxLocal works, account setup, or anything else.
[email protected]Payments & billing
Issues with a charge, payout, refund, or Stripe account connection.
[email protected]Trust & safety
Report a concern, suspicious profile, or behaviour that made you uncomfortable.
[email protected]Disputes
Problems with a completed (or incomplete) job that need our help to resolve.
[email protected]Response times
We aim to respond to all enquiries within 24 hours during business hours (Monday to Friday, 9am–6pm GMT). Safety and dispute reports are treated as priority and reviewed within 2 hours.
For urgent safety concerns, please mark your subject line with URGENT.